LOCATION

The predecessor of the Hotel Westin was the Intercontinental Hotel, which was opened solemnly in 1975 as the largest and finest hotel in Zagreb. The opening struck and impressed the then tourism elite. During this period, Zagreb got the Vatroslav Lisinski congress hall and many modern buildings, and the opening of the Intercontinental hotel can be considered a pioneering period of the meeting industry of the former Yugoslavia. The hotel is located on the edge of the historic centre and in the heart of the business section of Zagreb.

ACCESSIBILITY

The road and rail accessibility of Zagreb is excellent, with the main train station 1.5 km away from the hotel. Access to the hotel is easy by any means. The tram stop is outside the hotel and also within walking distance are the main sights of the city, which are just a stone’s throw away. Parking is not a problem as the hotel has a large underground garage and outdoor parking. Pleso Airport is less than 17km away from the hotel and a taxi ride will take about 20 minutes.

COLD APPETIZER - Architecture and Aesthetics

On the architecture of the Hotel Westin opinions remain divided. The architecture is classic without any significant flashes that would make the hotel special. Because of the mighty skyscraper and yellow façade, the hotel appears dominant. The entire hotel design stems from the co-operation with Intercontinental, which even today is difficult to criticize. After entering the hotel chain the hotel has undergone evolution, which brings quite a few new features. They are focused on restaurants and public spaces, but otherwise, it is a classic Intercontinental hotel design.

WARM APPETIZER - Staff and catering

The hotel staff routinely face various protocol, business, and normal hotel guests. Their mileage and experience show, and this sometimes results in a slightly less warm reception than one would expect from hotels in the Westin chain. The most critical point is at the reception: in terms of the service, this is a typical representative of the premium business class hotel. A rich and varied breakfast with friendly staff inspires. The hotel restaurants are solid, but in terms of quality what stands out most is the congress catering, which is among the best in Zagreb.

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MAIN DISH - Conference hotel service

When one enters the hotel room it is immediately clear that one is in a hotel room of an international chain. The spaciousness of the rooms is satisfactory and the equipment impresses with the charm and timeless hotel prestige. Beyond the rooms, the hotel otherwise shows its high visitor frequency, which results in quite weary public areas.

The Crystal convention hall is one of the nicest hotel halls in Zagreb, which has seen many star moments of the Zagreb conference scene. It can accommodate up to 800 guests in a plenary setting. Concurrently, it is possible to organise events in 8 meeting and conference rooms. Noteworthy is the Panorama Restaurant on the 17th floor of the hotel, which can accommodate up to 220 people and is particularly suitable for receptions and banquets. The refurbished nightclub The Room is also suitable for VIP parties and receptions on the site of the former Casino.

DESSERT – The extras

The Tablet app, which is a novelty in the hotel offer and which is enabling information and communication to guests. Tablets are available in all public areas, restaurants, and hotel suites.

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FLOP – NEGATIVE SURPRISES

Parking for hotel guests is not free and costs 10 EUR/day.

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TOP – POSITIVE SURPRISES

Panorama – a restaurant or a conference hall on the 17th floor with a beautiful panoramic view over Zagreb.

OVERALL IMPRESSION AND CREDIBILITY

The Westin Hotel is a contemporary but not modern, spacious but not over-equipped, robust yet flexible hotel for those who care a lot for practicality and reliability. The hotel still functions perfectly and is well received among congress clients due to its versatility and the professionalism of the staff. Service, staff, quality in all the important elements of the hotel works well; it is disturbed only by the lack of a hotel of character and personality, which pushes the hotel more towards four stars.

FINAL GRADE: 4.67 SILVER CITY MEETING HOTEL

GOLD final score from 4.81 to 5.00
SILVER final score from 4.61 to 4.80
BRONZE final score from 4.41 to 4.60

CATEGORY 5*****
OPEN FROM 1973
MEETINGS STAR City meeting hotel
STANDARD Congress Hotel
NUMBER OF ROOMS 378 rooms
INTERNET PRICE98 EUR (March 2019)
ADDRESS:FALKENSTEINER HOTEL BELGRADE
The Westin Zagreb
Kršnjavoga 1
10000 Zagreb, Croatia
T: +385 1 4892 000
E: westin.zagreb@westin.com
www.westin.com/zagreb
FACILITIES– Restaurant Kaptol
– Restaurant Allegro
– Rendez-Vous Allegro
– Diana Bar
– Health Club
RESULTS MARKS
1. LOCATION4.86
2. ACCESSIBILITY4.54
3. FIRST IMPRESSION4.61
4. LOBBY4.49
5.  EMPLOYEE ATTITUDE4.75
6.  RECEPTION4.92
7.  HOTEL ROOM4.55
8.  HOTEL BED4.93
9. BATHROOM AND RESTROOM4.61
10. HOTEL BREAKFAST4.72
11. BARS AND RESTAURANTS4.49
12. CONGRESS HALL4.75
13. ADDITIONAL OFFER4.49
TOTAL:4.67