FROM CHALLENGE TO HIGH PERFORMANCE

CATEGORY  4****
OPENED SINCE  2007; partially renovated in 2013
MEETINGS STAR Resort Meeting Hotel
STANDARD Hotel with conference facilities
NUMBER OF ROOMS 120 rooms
PRICE INTERNET138 – 171 EUR per room (BB, September 2018, Trivago)
ADDRESSMONA HOTEL ZLATIBOR

Miladina Pećinara 26

31315 Zlatibor, Serbia

T: +381 (0)31 841-021

E: hotel@monazlatibor.com

www.monazlatibor.com

FACILITIES Restaurant Perun

Restaurant Vila

Lada Bar

Gift Shop

Wellness center Inspirium

EXTRAS Modern and multifunctional Congress Center Koledo with a capacity of 500 seats, can be separated in 2 or 3 independent units.

LOCATION

www.zlatibor.org

The hotel was in 2007 opened by Mona Ltd. which has been known as one of the most successful Serbian companies in the textile industry. Mona Ltd. invested into the renovation of the hotel more than 12 million euros. Hotel is located in the strict city centre of Zlatibor which, after the renovation of the hotel, became richer for a serious business hotel. Today, Mona Hotel Management, a company established in 2011, manages the hotel. The hotel had quickly gained a reputation among guests and professionals. At the same time, the hotel became a part of Zlatibor’s city centre which is known as one of the hubs of Serbian tourism. The city, located at an altitude of 1,000 meters, boasts a title of the climatic health resort and has been lately attracting more and more congress guests.

ACCESSIBILITY

In Zlatibor, everyone is eagerly awaiting completion of the highway construction from Belgrade to Čačak, which will shorten the trip to Zlatibor for at least an hour and a half. Until then, you are forced into a long trip on a quite bumpy road that takes for up to four hours. At this moment, this is the main shortcoming of the destination. However, after a challenging trip, you are awarded with enough parking spaces and always friendly staff who gladly offers help with anything. Public bus transport takes mostly to bigger cities and Belgrade, and we missed a more systematic organisation.

In case of emergency, you can also grab well-organised taxi providers; the hotel staff will also be happy to help you with this aspect.

COLD APPETIZER - Architecture and Aesthetics

Hotel’s architecture is a combination of functional architecture and of traditional elements of Zlatibor’s traditional wooden cottages. With its roof in a green shade that extends into the facade, the hotel nicely fits into the surrounding pine forests. Impressive red sculpture in front of the hotel entrance makes for a photogenic viral element. The hotel’s interior is set in a pleasant style emphasized by traditional wooden elements. In the architectural sense, stands out the, in 2013 renovated, part of the hotel which includes a congress centre and which elegantly  rounds the whole architecture. A thought-through hotel’s concept certainly stands out from an unbrushed reality in the vicinity of the hotel.

WARM APPETIZER - Personnel and cuisine

This level of kindness and professionality of the staff certainly deserves a special praise. When in a hotel, you are a wanted guest and during our stay we did not have any negative experience. We could, however, be listing a series of positive surprises topped with the magic experience that the wellness centre’s staff provided.

The hotel’s prevailing culinary is of a guesthouse style. Breakfast is diverse and rich; we only missed a more clear marking of the dishes and more typical Zlatibor’s meals. We were impressed by the ethno Restaurant Perun which we can, considering the quality of the offer and service alongside the pleasant ambient, easily recommend. In the restaurant, you can order take-away supreme wines from the best Serbian wineries what makes for one of the specialties and added values of the hotel.

MAIN DISH - The hotel's congress services

Renovated hotel rooms are airy and set in pleasant pastel colours in a combination with elegant furniture. Storage areas are luxurious in size. Bathroom is classical with ceramics in sandy colours. Bathroom’s accessories and ammenities are basic, and this could be improved. But as a whole, the rooms are decent and, thus, in accordance with expectations; and the fully stocked mini bar is above standards.

Congress Centre Koledo has a hall that can accept up to 500 people. The hall can be partitioned into two or three smaller halls. The hall is airy, with daily light and pleasant ambient highlighted with attractive ceiling with wooden elements. A special praise goes to the arrangement of the lobby which is directly connected with the restaurant and bar. In warmer months, the summer garden is a perfect addition suitable for coffee breaks and receptions.

DESSERT – Extras

Restaurant Perun with its sound wine liste and well prepared local dishes.

FLOP – NEGATIVE SURPRISES

At the time of the visit, Zlatibor was a huge construction site and the noise in the neighbourhoud might bother the most sensible guests.

TOP – POSITIVE SURPRISES

Hotel has, together with its partners, well-developed team-building programmes. In some way, the hotel took a role of a DMC agency and we value this as a very positive move.

OVERALL IMPRESSION AND CREDIBILITY

The hotel’s reputation as being the best hotel for congress guests in Zlatibor is well deserved and just. We need to admit that the offer is well set and will impress also a bit more demanding guests. Despite the hotel not being the newest one in Zlatibor, its hotel-congress offer is still very fresh. The hotel is not pretentious and it stands out only then when it is necessary (in the congress centre) and when it elegantly and calmly supports your event when you need and expect that the most (assistance, service, kindness).

To conclude, it seems that Hotel Mona stands for the first choice of meetings planners who want a good, reliable and fair hotel. Mona belongs to this category also due to its price policy aspect.

RESULTS MARKS
1. LOCATION 4.72
2. ACCESSIBILITY 3.15
3. FIRST IMPRESSION4.56
4. LOBBY4.43
5.  EMPLOYEE ATTITUDE4.93
6.  RECEPTION 4.74
7.  HOTEL ROOM 4.72
8.  HOTEL BED 4.39
9. BATHROOM AND RESTROOM4.42
10. HOTEL BREAKFAST 4.56
11. BARS AND RESTAURANTS 4.59
12. CONGRESS HALL 4.82
13. ADDITIONAL OFFER  4.39
TOTAL:   4.49

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