Key Points / Findings – Europe Report:
- 517 responses – 44% buyers, 56% supplier
- Focus on 2 key source markets – Great Britain and Germany
- When compared to North America, European incentive travel programmes are less luxurious, more focused on soft power and more likely to include a meeting component
- Europeans value uniqueness and authenticity of destination over the quality of hotel or resort
- No such thing as a typical European programme – source markets are not aligned when it comes to overall programme design
Key Points / Findings – DMC Report:
- 537 responses – 29% North America, 30% Europe, 23% Asia
- DMCs are not one-global-size-fits-all with different business models in different regions particularly in relation to business referrals
- DMCs manage between 40% and 60% of the total destination budget but this is lower amongst North American DMCs
- DMCs receive 60% of their business on average from agencies and 40% direct for corporate or association clients
- DMCs believe that their percentage share of overall budget will fall by 9% over the next 5 years