Malaysia’s premier purpose-built venue, the Kuala Lumpur Convention Centre (the Centre) recently recognised 134 team members, 75% of its staff, for their long service and contribution to the Centre’s sustained track record of success.
The team members were awarded a certificate of appreciation and shopping vouchers worth a total of RM173,500 (US$39,000) in recognition of their 10- or 15 years of service.
The venue’s talent development programme has enabled many of its staff to transition from a part-time basis to permanent employment and subsequently into leadership roles.
The Centre recruits part-time event and hospitality team members under its Ambassador program. The program entitles all part-timers to a complimentary Basic Food Handler course, refresher training allowance, SOCSO and EPF contributions, flexible working schedule, uniform, duty meal, and night shift transport allowance.
The Centre drives a number of internal talent development and coaching programmes that identifies potential team members for growth and prepares them to be future leaders. Partnerships with globally reputed training institutions like City & Guilds, specialising in hospitality and events, ensure that the Centre’s team members receive only top-notch education that is on par with international standards and demands.
As part of the ASM Global network, the world’s leading venue management company, the Centre’s team members also have the opportunity to learn from the best of the best through ASM Global Academy. With more than 1,800 multi-language courses, team members have the opportunity to complete self-paced learning courses, which support their career development and enhance their knowledge. The comprehensive e-learning modules utilising gamification format will encompass but not be limited to guest services, diversity, equity and inclusion, food safety, inclusive culture, sustainability, operations, safety and security and leadership.