In the Taloustutkimus 2023 business decision-makers survey (TEP), the Helsinki Expo and Convention Centre emerged as one of the leaders in its sector in Finland. Helsinki Expo and Convention Centre was the undisputed top choice among companies in the sector for the functionality of its exhibition and fair facilities. It also received the highest ratings for service offerings, reliability, and operational dependability.
Furthermore, the Helsinki Expo and Convention Centre (brand name Messukeskus) received the highest ratings from business decision-makers for its professional customer service and the competence of its staff. The Net Promoter Score (NPS), a measure of willingness to recommend, was the second highest among the fourteen Finnish exhibition industry companies evaluated.
“We are delighted that our innovative and customer-oriented approach has been recognised and appreciated. In the upcoming year, our focus will be on improving customer service and sustainability efforts. We have long been committed to social, economic, and environmental responsibility, and our flagship initiatives are advancing sustainability across the sector in Finland,” says CEO Anni Vepsäläinen.
Taloustutkimus collected data for the business decision-makers survey (TEP) through an online panel in October 2023. The study evaluated 163 Finnish companies from 13 different business sectors. A total of 3,221 decision-makers from various parts of Finland responded to the survey.
The factors influencing the corporate image were assessed based on the reliability of companies, services, staff expertise, customer service and communication with customers, service speed, functionality of the premises, price-quality ratio and marketing communication.
Taloustutkimus is an independent full-service market research company operating in Finland and all Baltic countries. Taloustutkimus conducts the TEP business decision–makers survey annually.
