A symbol of quality
A few years ago, when it came on to the Zagreb hotel scene, the Sheraton Hotel was a symbol of quality and of hotel services tailored to business guests. It is located in the business centre and close to the city’s major attractions, so it’s unsurprising that numerous celebrities also choose for their residence when visiting Zagreb. The hotel is owned by the largest hotel company, HUP, which also has in its portfolio Westin, Four Points by Sheraton, the Adriatic and International hotels.
Zagreb is one of the most important European traffic junctions between East and West. Road and rail access is easy and good, but for complete penetration into the meetings market air accessibility is also important, which could be helped with the projected expansion of the airport and the arrival of new airlines gradually happening in Zagreb. A great advantage of the hotel for motorists is a spacious but payable underground garage.
COLD APPETIZER - Architecture and Aesthetics
With large glass surfaces, the building appears modern and fits nicely into this part of Zagreb. The interior décor is less prominent, although nothing to complain about. This is a typical nineties interior arrangement, as with the construction the entire hotel was set out in accordance with the Sheraton standards. This is reflected in both the luxurious lobby, as well as in the excellent design of the multifunctional convention centre.
WARM APPETIZER - Staff and catering
The professional and friendly staff accompany you at every step of your stay and the rich conference experience counts for a lot. On the meetings market, the hotel is an established brand – they understand the needs of guests and organisers very well and know how to adapt to them, and they are excellent in the field of catering, meeting the highest international standards. Sheraton also offers an exquisite and varied breakfast. In the hotel restaurants, they are trying hard to offer an original cuisine which, depending on the day, sometimes comes close to a ‘creative cuisine’. The hotel wine cellar boasts many specialities. The only problem is the prices, which are not well adapted to the prevailing business guests at the time of economic crisis.
MAIN DISH - Conference hotel service
Whilst their usefulness is undeniable the opinion on hotel rooms varies. Room comfort remains at a favourable level, because of their good design. One sleeps very well, hotel necessities are found quickly and nothing is missing. Yet although the rooms are spacious and well equipped, one would expect slightly more modern equipment. They would benefit from a mini-facelift, which hotel management expect to happen. The selection of meeting rooms is among the largest in the city: 13 halls (the largest one for a maximum of 600 participants) and a series of smaller halls for sessions should be enough for the needs of ordinary congress events in Zagreb. The centre is airy, bright and very pleasant.
DESSERT – The extras
The spacious lobby boasts an attractive hotel bar and the renewed Café Imperial, where they serve one of the best coffees in the city and offer fusion snacks for business men.
FLOP – NEGATIVE SURPRISES
WI-FI, which doesn’t work in hotel rooms, which for a business hotel of this category in this day and age is not acceptable.
TOP – POSITIVE SURPRISES
A well maintained congress centre.
OVERALL IMPRESSION AND CREDIBILITY
A traditionalist on the Zagreb hotel scene that defies time and wins congress buyers and business guests with its variety and versatility of halls. The Sheraton is showing the results of years of hard work in the services field. The staff is among the friendliest in the city. Any criticism is for the hotel rooms that are in urgent need of a renovation. Totting up the pluses and minuses, the Sheraton remains one of the best hotels in Zagreb.
FINAL GRADE: 4.41 BRONZE CITY MEETING HOTEL
GOLD final score from 4.81 to 5.00
SILVER final score from 4.61 to 4.80
BRONZE final score from 4.41 to 4.60