Prague Airport has received the 2019 Airport Service Quality Award, presented annually by the Airports Council International (ACI) to the best airports with the highest provable level of customer satisfaction with the services provided.
Prague Airport has defended its victory of last year, this time sharing the title of the best European airport in the category of 15 – 25 million handled passengers with the airports in Ankara and St. Petersburg. Prague Airport has also become one of only seven airports in the world to receive a special Roll of Excellence award, presented to airports with frequent success in the field of customer experience.
The Airport Service Quality (ASQ) programme is run by the Airport Council International. It is one of the world’s most prestigious initiatives focused on research and evaluation of customer satisfaction with services provided at the world’s most important airports. The ASQ results are published quarterly, representing an important gauge for participating airports with regard to their service development attempts and quality improvements. Prizes based on ASQ evaluation are awarded once a year.
Prague Airport is also one of only seven airports around the world to receive a special Roll of Excellence award, which has been presented to airports since 2011. It is an award presented by ACI management for long-term participation in the ASQ competition and for frequent success in the field of customer experience. Prague Airport has maintained its status as an airport with quality customer experience long-term and has received several ASQ awards in the last ten years.