The latest MCI customer attitudes survey demonstrates 98% of positive responses, which shows a high level of satisfaction with the company’s engagement solutions, including live & virtual events, consulting & community solutions, and strategic & digital communications.
Through customer satisfaction surveys, MCI tracks & measures relational & transactional clients’ satisfaction to manage and enhance the agency’s service offering. The survey is performed annually to ensure a high level of support for customers continuously. The results are the key metrics of business success.