Airports Council International (ACI) has named Prague Airport the winner of the Voice of the Customer Award.
The recognition is awarded to airports which, despite the demanding and unprecedented year 2020, caused by the spread of a novel coronavirus, took extra care of the comfort and safety of their passengers. Increased safety is even more important today than ever before. Both the ACI Airport Health Accreditation certificate, obtained last autumn, and the current Voice of the Customer award confirm that Prague Airport has been moving in the right direction since the beginning of the pandemic with regard to the implementation of safety measures.
The Voice of the Customer award is mainly supported by ACI’s new partner, Amadeus. Amadeus is a global travel technology company that primarily aims to improve passenger experience around the world.
Prague Airport is the operator of the most important international airport in the Czech Republic and the biggest airport among the new EU member states. In 2008, Prague Airport was voted the best Eastern European airport in the World Airport Awards pole. This international air hub yearly services between 11 and 12 million passengers who can choose from the offer of approximately 50 airlines connecting Prague with about 130 destinations worldwide by direct scheduled flights. There are also 5 regular cargo carriers and other tens of companies providing charter flights from there. Prague Airport operations generated a profit equal to one billion CZK in the year 2009. The company employs about 2,200 people and there are about additional 15,000 people employed by companies with a presence at the airport or in another way linked with its activities.
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