TouchMenu’s CEO, Todor Bobev, explained how the app integrates AI into its system to provide a seamless experience for end users. Touchmenu’s trump card is the so-called Virtual Concierge – a holistic online platform that attracts hotel guests with an array of services, accessible from your mobile phone or tablet by scanning a QR code. The Virtual Concierge is a digital All-in-One system.
Todor Bobev, Chief Executive Officer of TouchMenu, stressed: “TouchMenu’s web-based platform is a powerful package that connects hotels and resorts with all their on-site restaurants, meetings and entertainment, engaging hotel guests with a full suite of services. That is why we call it the Virtual Concierge.”
“In our experience, guests prefer not to download any apps or register at every hotel they stay at. One of the great advantages of TouchMenu is that all services are available from any mobile phone or tablet with just a scan of a QR code.”
“Guests in more than 10.000 hotel rooms have access to the service. Croatia is a leading destination, and hoteliers are actively looking for solutions to improve the overall experience of their guests and increase sales. We are ready to offer them exactly that. With all the benefits, Virtual Concierge is a sustainable solution that challenges modern hoteliers to drastically reduce the carbon footprint and printed paper from their hotels and spaces,” added Bobev.
Making hotel stays easier
The TouchMenu system enables communication throughout the guest’s journey – engagement before the stay from the moment the hotel receives the reservation, 24/7 throughout the stay and connection after the hotel stay. In addition to improving guest communication, it streamlines communication between departments, allowing hotel staff members to send, track and manage tasks.
Hoteliers can increase their revenue in all on-site locations using AI-powered direct ordering features, check availability and book a variety of additional services such as spa massages, restaurant tables, excursions and travel. On the other hand, combining personalised communication, superior service, and a quality product is the key to turning guests into returning customers.
The AI engine provides invaluable data and statistics
The core advantages of TouchMenu’s Virtual Concierge are the endless possibilities it provides – directly or through partner integrations. In addition, the AI engine provides the hotel management with valuable analysis, statistics, reports and suggestions for optimisation.
Todor Bobev concluded: “All our menus are powered by AI. Incorporating AI to analyse user behaviour in direct ordering features helps provide a unique and customised experience and further assists users in selecting food and beverages.”
Learn more about the innovative solutions offered by TouchMenu at: https://touchmenuapp.com/en/.
