INTRO: Can you describe your hotel using only four words?
Cosmopolitan elegance. Unmatched luxury.
Q1: What differentiates your hotel from others?
Our hotel stands out for its unique blend of personalized service, cutting-edge technology, and commitment to sustainability. We prioritize creating unforgettable experiences tailored to each guest’s preferences while also leading the way in implementing eco-friendly practices throughout our operations.
Q2: What are the novelties of your hotel in 2024?
In 2024, LUA Resort***** Balatonfüred offers a luxurious, eco-conscious adult retreat by the new marina. Our exclusive services cater to urbanists, adventure seekers, and gourmands. With over 1000 m2 of screen-free spaces, our wellness facility features unique stainless steel pools and a float spa for ultimate relaxation. Enjoy world-renowned Omorovicza treatments and exclusive massages designed for total rejuvenation. At LUA Spa, experience the perfect blend of well-being and luxury.
Q3: As one of the leading experts in the industry, what are your thoughts on the ChatGPT craze? Is this another marketing hype or an actual tool that will make boring, routine jobs a lot easier?
The ChatGPT craze represents a significant shift in how we perceive and utilize artificial intelligence in various industries, including hospitality. While some may see it as mere marketing hype, it’s essential to recognize that luxury never compromises personalized service and connection. Looking ahead, this could solidify a niche within luxury services where personalization and genuine connections remain paramount. In the future, as technology continues to evolve, maintaining the human touch in luxury services will distinguish establishments and uphold the essence of true hospitality.
Q4: What skills should a 21st-century hotelier possess?
In addition to traditional hospitality skills like communication and customer service, a modern hotelier must prioritize personal connections and guest-centricity. While tech-savviness and adaptability are important, understanding the value of human interaction in the guest experience is crucial. Cultivating a welcoming environment, being culturally sensitive, and promoting sustainability further enhance guest satisfaction. Strong leadership and problem-solving skills are essential for implementing these principles effectively.
Q5: We cannot avoid discussing the sustainable transformation of our industry. What must we do to create a world where more than nine billion people can live decently within planetary boundaries?
To create a sustainable future for the hospitality industry, we must prioritize environmental stewardship by implementing energy-efficient practices, reducing waste, sourcing locally, and embracing renewable resources. Additionally, fostering community engagement and social responsibility initiatives can contribute to a more equitable and inclusive world for all.
Q6: What is your definition of true hospitality?
True hospitality goes beyond providing excellent service; it embodies genuine care, empathy, and a commitment to exceeding guest expectations. It’s about creating meaningful connections and fostering a welcoming environment where guests feel valued, respected and at home.
It’s about stepping out of my comfort zone and embracing the unknown, which often leads to unforgettable adventures and meaningful connections.
Q7: Can you name one problem the entire meetings industry should solve together?
One problem that the entire meetings industry should solve together is reducing its environmental footprint. That includes minimizing waste generation, promoting sustainable transportation options, utilizing energy-efficient technologies, and adopting eco-friendly practices throughout the planning and execution of meetings and events.
Q8: Do you enjoy podcasts? Which is your favourite?
Absolutely! I’m an avid podcast listener, and one of my favourites is ‘LowKey by Oaky.’ This hospitality podcast series is tailored specifically for hoteliers, hotel revenue managers, and professionals in the industry who are eager to expand their knowledge and expertise. It serves as an invaluable resource for staying updated on the latest trends, finding solutions to common challenges, and gaining insight into effective hotel management and upselling strategies. Whether you’re seeking inspiration or practical advice, LowKey by Oaky offers a wealth of valuable insights from leading experts in the hotel industry.
Q9: What is the best travel advice you have ever received?
The best travel advice I’ve ever received is to embrace spontaneity, be open to new experiences, and immerse myself in the local culture wherever I go. It’s about stepping out of my comfort zone and embracing the unknown, which often leads to unforgettable adventures and meaningful connections.
Q10: If you could take anything home from your favourite hotel, what would it be?
If I could take anything home from my favourite hotel, it would be the sense of tranquillity and relaxation that envelops the property, reminding me of the serene moments spent there and inspiring me to create similar moments of peace in my daily life.
Learn more about LUA Resort here.
