The impact runs deeper than it seems. Registration is not just a box to tick; it is the first real handshake between delegate and congress. Each abandoned registration is a missed connection, a would-be participant deterred by obstacles. For organisers, these lost journeys mean fewer attendees, more paperwork, and hidden revenue losses that often slip through the cracks of post-event reports.
It was precisely this disconnect between delegate behaviour and registration technology that led Croatian professional congress organiser Penta to develop Conwayo, an AI-powered registration platform purpose-built for scientific and medical congresses. Rather than asking delegates to adapt to traditional registration systems, the platform adapts to the way delegates already communicate, helping them register in just 47 seconds.
Begin registration with a conversation
Unlike conventional registration software, Conwayo does not rely solely on web forms. Delegates may still register through a traditional online interface, but they can also complete the entire process via WhatsApp or through an AI voice agent over the phone. Instead of navigating multiple pages, users simply begin a conversation. The AI registration agent progressively collects only the information relevant to each participant, identifies the appropriate registration category, manages institutional or personal billing, generates invoices, confirms payments and issues QR credentials.
This approach is grounded in real-world experience, not just technological flash.
Penta’s years of organising complex, highly regulated medical and scientific congresses have shown that registration is about much more than gathering names and emails. Tasks such as institutional invoicing, VAT compliance, CME tracking, and GDPR compliance are the norm. Most platforms force organisers to fill the gaps with manual work, piling on extra tasks for teams and making life harder for delegates.
47 seconds to register
Conwayo boasts an average registration time of just 47 seconds and a 98 per cent completion rate. These numbers show how conversational workflows can dramatically cut abandonment while still handling the complexity professional congresses demand.
For Penta, the platform represents more than a technological product; it reflects a practical response to challenges encountered in everyday congress organisation. For the wider meetings industry, it signals a broader shift in thinking: the future of registration may not lie in designing better forms, but in making forms increasingly invisible.
Conwayo, developed by Penta, is an AI-powered congress registration platform that supports web, WhatsApp, and voice registration for conferences, congresses, and professional meetings.
More information is available at www.conwayo.ai.
