International Convention Centre Sydney (ICC Sydney) reinforced its leadership position during the Asia-Pacific Incentives and Meetings Expo (AIME) in Melbourne this week, presenting the inaugural Leaders Forum and providing insights into the venue’s award-winning blueprint for customer and community success.
CEO of ICC Sydney, Geoff Donaghy opened the forum by asserting the important role of leaders to take responsibility for delivering their company objectives but also, to look over the horizon and share industry challenges with the teams, cities, and stakeholders that they represent, imparting knowledge on the next generation of leaders.
Donaghy reiterated that this mindset underscored ICC Sydney’s operational success while strengthening its community relationships and simultaneously helping the venue to achieve its vision to be an employer of choice, equipping the next generation of talent with extraordinary training and development skills.
Ultimately, leadership in action enables organizations like theirs to build the best possible teams and deliver the most successful outcomes for our customers, he said.
For ICC Sydney, success in 2018 translated to the delivery of more than 700 core events, which attracted more than 1.3 million delegates and increased visitor spending by 4% in 2017.
The business also deepened its unique multi-streamed Legacy Program, actively enriching visitor experiences while delivering lasting impacts for Sydney’s vibrant community, long after events bump out.
They’ve had another successful year of operation, meeting our financial and economic obligations, which is, in turn, enabling us the opportunity to focus on delivering more than just great numbers.
The work in the local community and investment in our people is equally important. We launched the first Reconciliation Action Plan in an Australian convention center last year, celebrated the people of Australia’s First Nations and improved diversity and inclusion within our workforce alongside our understanding of Australia’s mixture of cultures, Donaghy said.
The venue’s achievements extended to its 1,700 strong teams, equivalent to 900 full-time jobs, who undertook almost 20,000 hours of training and enjoyed a staff retention rate of 93%. This was coupled with 123 promotions and 63 casual progressions into full-time roles.
Donaghy said ICC Sydney’s approach to leadership and training underpinned its strong culture and added to the premium performance of its people, which is ultimately what drives extraordinary client and visitor experiences.
Investment in the people is the foundation of the world-class operation and this is mirrored by our delegate satisfaction rating which hit 99% and our client satisfaction rating which increased to 97%. This is a direct result of the priority we place on developing careers for our people – not just jobs, state Donaghy.
And he concluded that they are proud and privileged to be entrusted with such a vital piece of Sydney’s infrastructure and look forward to delivering even more in our third year of operation.