marina_bay_sands
Photo Credit: Marina Bay Sands

Integrated resort progressively re-opening to selected groups to ensure a safe and controlled environment

Marina Bay Sands is set to redraw the hospitality experience as the integrated resort (IR) gears up to re-start more of its operations from 1 July 2020, after nearly three months of closure due to the COVID-19 situation.

Adopting a highly measured approach in adapting to the ‘New Normal’, Marina Bay Sands will be opening the following venues to selected groups in order to ensure adherence to safe management measures.

These join other venues in resuming operations, such as The Shoppes at Marina Bay Sands, which re-opened earlier on 19 June, as well as an initial five of Marina Bay Sands’ signature and celebrity chef restaurants on 27 June.

KOMA and db Bistro & Oyster Bar will also be the latest restaurants scheduled to re-open at the IR, from 1 July and 3 July, respectively. Other venues – such as the Hotel, Sands Expo and Convention Centre, Theatre, Marquee, Digital Light Canvas and Sampan Rides – will open to the public at a later stage, in line with government guidelines.

Marina Bay Sands’ Senior Vice President of Resort Operations, Paul Town, said: “Even though we have earlier restarted some of our operations, we continue to adopt a cautious and measured approach as we re-open more of our facilities and limit access at this initial stage. Restrictions may be progressively eased as the overall COVID-19 situation improves. Our aim is to re-open with a fresh suite of experiences and safeguards in place to instil a greater sense of comfort and reassurance as we begin to welcome back our guests.”

Mr Paul Town added: “The COVID-19 pandemic has altered the hospitality landscape across the world, bringing new complexity to the industry. But it has also given us opportunities to take stock, redesign and innovate our operational processes so that we may continue delivering the high levels of hospitality that we are well known for. The many new measures and processes that we have put in place will be under constant review and re-evaluation, and we will be nimble as the situation evolves to make adjustments in accordance with government advisories and guidelines. The guest experience will always be at the core of what we do, and we will continue to create unforgettable memories for everyone we connect with.”

Since the COVID-19 pandemic began, preparations have been underway to boost business resiliency and enhance public health standards. Some 40 taskforces were convened during the IR’s suspension to adapt business operations, from transforming venue set-ups to redesigning service delivery and exploring technology and innovation.

Keeping safety and hygiene at the forefront, the IR achieved the SG Clean quality mark in April after a rigorous certification process. The certification is awarded by the Singapore Government to businesses and organisations that commit to sector-specific high standards of environmental public hygiene on their premises. The IR is also working on an international health and safety standards label developed by Bureau Veritas, a nearly 200-year-old world leader in testing, inspection and certification.

Over 1,000 Staff Trained To Take on Safe Distancing Roles

To ensure a seamless transition into the ‘New Normal’, the IR has been educating and training staff, appointing new ambassadors and champions of the enhanced measures and processes. Around 800 staff have been trained to be Safe Distancing Ambassadors to remind guests of safe distancing measures. Another 250 staff, who have been appointed as Safe Management Officers, will implement and ensure safe management measures are adhered to by the IR’s workforce. As business resumes gradually, precautionary measures will be reviewed and updated accordingly, taking guidance from the relevant authorities.

marina_bay_sands

When entering the property, guests will go through the MBS SafeEntry system, a proprietary entry system that incorporates both loyalty membership requirements as well as the national SafeEntry digital log-in system for contact tracing. This system allows for an additional layer of crowd control and active capacity management, in addition to supporting the Government’s objective of contact tracing. Temperature screening will be activated at entrances, and individuals will be declined entry if they display a temperature of 38 degrees Celsius and above. Guests are reminded to wear their masks at all times and to observe safe distancing markers denoting the one-metre physical separation placed at common areas where queues may form, including lift lobbies, toilet entrances, kiosks and concierge desks.