AVA provides passengers with up-to-date and accurate flight information, offers travel support, and effectively accelerates ongoing communication. It is available 24 hours a day, seven days a week. As part of its services, it offers several key functions, such as “Track Flight”, “Questions and FAQs”, and recommendations for a seamless passage through the airport.
“In February, we will expand the functionality to include communication via FB Messenger, which will connect AVA with another extended chat application. In March, we will launch a service offering passengers the option of transferring the conversation to an information service operator who, based on the context and history of the chat, will answer questions to which AVA could not find answers,” Eva Krejčí, Prague Airport Director of Communications and Marketing, said.
Up-to-date information on flights and more
As part of the “Track Flight” service, AVA offers passengers the opportunity to have a specific flight monitored and receive up-to-date information via automatic notifications. This includes, for example, the opening of the gate and relevant check-in counters, the start of boarding, the departure or arrival of the aircraft, and the assigned baggage carousel. AVA replaces the previously provided SMS notifications and introduces an innovative solution at Václav Havel Airport Prague, enabling passengers not only to passively receive flight notifications but also to request details.
The “Questions and FAQs” service is another key feature that enables AVA to answer the most frequently asked questions from passengers about the airport and travel. The digital assistant will help, for example, with terminal orientation, information on airport parking, baggage check-in rules, and rules on liquids and their limits for transport. It can recommend airport services, shops, and restaurants tailored to each passenger’s preferences.
Find out more about Prague Airport here.
