For years, the exhibitor manual has been packed with essential information that often goes unread. Eventflow AI changes that by allowing exhibitors and sponsors to ask questions such as “How can I order power?”, “Where are the marketing assets?” or “Do you have a method statement template?” and receive instant, accurate answers based exclusively on their specific event’s data.
The newly introduced AI assistant acts as a first line of support for users, combining advanced search functionality with intelligent response generation. By interrogating data stored on the platform in real time, the tool delivers accurate, relevant answers, helping teams quickly access the information they need, when they need it.
Katie Reay, Exhibition Manager at The BIBA Conference, said: “Eventflow AI is amazing. It feels like a landmark update for us and will hopefully save so many questions from exhibitors by helping them find the answers they need much faster.”
Early Adoption: BTC Prague and BIBA
The feature is already gaining traction with tech-forward global events. Eliska Martinikova, Partnership Manager at BTC Prague, highlighted its immediate value: “I love it! Since our entire company is AI-oriented, this will be a hit across the team. Of course, it should also be very helpful to the exhibitor, which is the main value.”
Katie Reay, Exhibition Manager at The BIBA Conference, said: “Eventflow AI is amazing. It feels like a landmark update for us and will hopefully save so many questions from exhibitors by helping them find the answers they need much faster.”
A vision for frictionless exhibitor management
Unlike generic chatbots, Eventflow AI is event-scoped, helping provide answers across the exhibitor manual, from onboarding support to day-to-day operational questions. Powered by Google Gemini and hosted on Eventflow’s cloud architecture, the assistant only accesses data relevant to its specific show. This ensures strong data isolation, highly relevant answers, and multilingual support, while significantly reducing the risk of unreliable responses or cross-event data exposure.
Because Eventflow AI is intentionally restricted to content uploaded within each event, it will not guess or invent an answer when the required information is unavailable. Instead, it will respond politely, explain that it cannot answer based on the current event content, and direct the exhibitor to contact the organiser.
These unanswered queries also create a valuable feedback loop for organisers. As the product evolves, this insight will be surfaced through Eventflow’s built-in Reporting Suite, helping organisers identify gaps in their content, improve exhibitor guidance, and continuously strengthen the quality of support provided through the platform.
Christian Skelton, Co-Founder at Eventflow, said: “Sadly, we all know that most exhibitors do not read the manual. That is exactly why Eventflow AI matters. It’s a real chance to streamline exhibitor management once and for all. Now exhibitors can ask questions and get instant answers, freeing event ops teams to focus on delivering the event.”
“By pairing cutting-edge AI with the content already within an exhibitor manual, we are giving organisers scalable support that would previously have required a much larger team. What is most exciting is that there is no extra admin burden. If organisers are already using Eventflow to manage content, tasks and suppliers, the AI assistant can immediately start helping exhibitors find the answers they need.”
Key features and benefits
Instant Exhibitor Support: Exhibitors receive 24/7 access to fast, accurate answers, helping them stay on top of deadlines, documents and build-up schedules.
Reduced Support Load: Cuts the volume of repetitive emails and common “where can I find…” queries reaching organiser teams.
Deep Platform Integration: Responses include direct links to relevant Eventflow pages, tasks and downloads, guiding users straight to the next action.
Insight into Content Gaps: When the assistant cannot answer a question from the available event content, it directs the exhibitor to the organiser while capturing insight that can help improve future content.
Enterprise-Grade Security: Strict event-level data isolation ensures private event data remains secure.
Availability and Demos
Eventflow AI is available immediately as an integrated feature within the Eventflow platform. Event organisers looking to streamline exhibitor support and reclaim valuable operational time can sign up for an instant demo or guided walkthrough via the Eventflow website.
For more information, visit https://www.eventflowapp.com.
