“How to create successful events?” – this was the core question of the second research phase of the “Future Meeting Space” innovation alliance. The answer, in a nutshell: to satisfy attendees, event planners should focus on knowledge transfer as well as surprising or disruptive elements that bring about a change, plus individually respond to the requirements of different attendee types.
Based on the data from an online survey that was conducted between September 2017 and June 2018, the Fraunhofer Institute for Industrial Engineering IAO that is part of Fraunhofer Society, Europe’s largest application-oriented research organisation, as project manager and the GCB and European Association of Event Centres (EVVC) as lead managers developed attendee types, success factors and recommendations for action.
Six attendee types and six success factors
Socio-demographic facts, as well as a range of indices, were clustered and resulted in six event attendee types. They represent different degrees of tech-savviness, they differ in their communication behaviour, they are either more or less career-focused and can be found in different levels of their organisation. Depending on the attendee type, age and gender also come into play.
The Fraunhofer Institute for Industrial Engineering IAO used the survey data to identify six success factors for events that are correlated and interact. Above all, satisfaction as the “meta” factor is largely influenced by the two other factors knowledge transfer and disruption: attendees are happy with events if they learned something new that they can apply in their everyday work and if events surprised them or triggered changes. Networking, interaction and use of digital technologies are further success factors.
Recommendations for actions: checklist for meeting and conference planners
Based on the attendee types and success factors, the research partners developed precise recommendations for action to successfully realize events. These include, for example, dedicated support for more introvert or less tech-savvy attendees as well as tips for creating events that strike a balance between time spent on organization and what is gained from them. The research partners also recommended the use of new and innovative formats and technologies as well as visualisation aids and interactive formats to foster knowledge transfer. One interesting result of the study is the importance of disruptive elements: events that change CVs and organizations create lasting memories.