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ADDING A LAYER OF SECURITY

Alternative venues play a key role in the recovery of the meeting and event industry and will require major adjustment from hotels when hosting meetings or conferences and getting back to in-person functions. To lower the risk for event planners and to add a layer of security, Kempinski Hotels are enhancing their set-ups by focusing on health and safety protocols, social distancing arrangements, as well as adaptations in food and beverage service.

Reducing points of contacts, new room and seating configurations respecting the minimum distance between delegate and the allowed number of delegates per square metre, keeping tables apart, putting floor markings to indicate social distancing from each other, disinfected pens and bottles are only a few measures taken by Kempinski hotels without compromising on quality and sophisticated service combined with authenticity and personal care.

Amanda Elder

Chief Commercial Officer of Kempinski Hotels

“We are in the process of learning to navigate the new set-up which requires extensive planning and willingness by all our teams to adapt fast”, says Amanda Elder, Chief Commercial Officer and Member of the Management Board of Kempinski Hotels. “Meetings participants should realise that we care about their health and safety when entering our properties and we are proactively demonstrating our efforts to make them feel safe. We are ready to go the extra mile.”

“The new approach and execution of meetings and events will enable the world to communicate and interact with each other differently,” adds Amanda Elder.

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Besides reassuring guests by implementing the highest safety measures, Kempinski hotels have also approached this challenge by getting more innovative, from creating individually boxed meals to enhanced live interactive videoconferencing for hybrid meetings. At Hotel Adlon Kempinski Berlin for example, the culinary team has created a variety of individually packed lunch or dinner bento boxes for delegates, like ‘Berlin Style’, which includes German meatballs in caper sauce served with potato mash and fried onions. Breakfast and coffee breaks can also be customised and themed accordingly. Also, the hotel has enhanced its meeting technology by partnering with KFP Five Star Conference Service, a leading event technology partner with a wide range of comprehensive advanced audiovisual services. Integrating face-to-face meetings with digital ones, the hotel has introduced Mondopad, a videoconferencing technology with a digital interactive whiteboard and a high-definition touchscreen PC with built-in Microsoft® Office.