Travelport, a global technology company that powers travel bookings for hundreds of thousands of suppliers worldwide, today confirmed the integration with Deem, a leading corporate travel management platform, with Travelport+. The announcement comes just months after Travelport publicized the game-changing acquisition, a move intended to fulfil a growing need for a tight, fully-integrated tool that provides access and end-to-end servicing of all multi-source content, including NDC.
Modernising the corporate travel experience
Together, Deem and Travelport are modernizing the corporate travel experience. Travel management companies (TMCs), corporations and their travellers that utilize Deem and Travelport+ will be able to access a wide range of rich and relevant content, all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature uses powerful artificial intelligence (AI) and machine learning (ML) capabilities to provide agents and travellers with a more modern retailing experience with faster search responses, more pertinent results, and greater accuracy. When seamlessly integrated with Deem’s award-winning, modern user interface, this will allow travellers to stay within their corporate policies while ensuring bookings (including NDC) are fully serviceable.
In the 150 days since the acquisition, Deem has continued to thrive, with notable moments such as:
· Being named a Champion in Software Reviews 2023 Travel Management Emotional Footprint Awards
· Expanding to support global customers in more than 60 countries
· Achieving a net score of 9.5 in a customer satisfaction survey, a nearly two-point lead ahead of industry standards
· Receiving the highest CX score (9.7) of all corporate booking tools
· Rebranding the Etta platform to the company’s namesake, Deem, to increase clarity and unite products under a single iconic name that has become synonymous with innovation in corporate retailing
· Winning a Stevie Award for its Diversity and Inclusion campaign
When looking towards the immediate future, Travelport has big plans for the GDS-agnostic tool. In 2024 alone, Travelport expects Deem to:
· Accelerate its international expansion, doubling its global footprint with a focus first in EMEA, followed by APAC
· Evolve the user interface to continue to revolutionize the corporate travel retailing experience and deepen the industry-leading gap that Deem already has in front of its competitors
· Implement enhanced emissions data, which is already available on Travelport+
Source: Travelport