Hotels evaluated under the Meetings Star certification are assessed by hidden congress guests. They are industry professionals with rich experience in event organising and extensive knowledge in the hotel business. Furthermore, the assessors have verified references in ensuring the quality of their work in the meetings industry, thus ensuring clients get objective insight and the reliability of the methodology. Our hidden guest assessors strive for objectivity, are fair, meticulous, reliable, well-organised and pay attention to detail. The evaluation matrix comprises over 500 tangible criteria, divided into various categories.

The Meetings Star is a system of evaluating quality, resulting in a clear-cut answer pertaining to the service of an individual provider, as it is based on the evaluation by the Hidden Congress Guest.

In each category, individual hotels are divided into three sub-categories on the premise of achieved points in the hidden guest evaluation:

• GOLD final grade from 4.81 to 5.00
• SILVER final grade from 4.61 to 4.80
• BRONZE final grade from 4.41 to 4.60

The assessor evaluates the venue on the basis of the Hidden Congress Guest matrix that includes 654 evaluation criteria. The assessment takes place in two phases; the self-evaluation by the hotel and the hidden congress guest evaluation.